Terms & Conditions
By booking a day trip or multi‑day tour with Dawn to Dusk, the client (“you” / “the Client”)
agrees to the following Terms and Conditions:
1. Scope of Services
Dawn to Dusk provides guided day trips and multi‑day tours within South Africa, including
but not limited to game drives, wildlife safaris, cultural tours, and nature experiences.
2. Booking and Payment
2.1 A booking is confirmed only upon receipt of a completed booking form (if applicable) and
a non‑refundable deposit of 30%.
2.2 Full payment is due no later than 45 days before the tour departure date.
2.3 Bookings made within 45 days of departure require full payment at the time of booking.
3. Cancellations and Refunds
By the Client:
● 30+ days before departure: Full refund less deposit.
● 15–29 days before departure: 50% refund of the total amount.
● Less than 15 days before departure: no refund.
By Dawn to Dusk:
If a tour is cancelled by the Company (due to insufficient bookings, illness, force majeure, or
other unforeseen circumstances), a full refund or rescheduling option will be offered.
4. Client Responsibility
4.1 You agree to follow all safety instructions and behave respectfully toward other guests,
staff, wildlife, and local communities.
4.2 You must ensure that you are physically fit and capable of participating in the chosen
tour activities.
4.3 Dawn to Dusk reserves the right to deny participation or remove individuals who pose a
risk to themselves or others.
5. Health and Insurance
5.1 Participation in tours and activities is at your own risk.
5.2 You are strongly advised to obtain comprehensive travel and medical insurance that
covers trip cancellations, medical emergencies, personal injury, and loss or damage to
personal belongings.
6. Travel Requirements
6.1 You are responsible for ensuring that you have valid passport, visa, vaccination
certificates, and comply with South African entry and immigration regulations.
6.2 No refunds will be issued for non‑compliance with entry, visa, or health requirements.
7. Liability
7.1 While every effort is made to ensure your safety, Dawn to Dusk shall not be held liable
for injury, loss, damage, or delays arising from causes beyond its reasonable control.
7.2 The Company is not responsible for acts or omissions of third‑party providers (e.g.
lodges, transport, guides).
8. Force Majeure
The Company is not liable for any cancellation, delay, or disruption resulting from events
beyond its control, including but not limited to extreme weather, natural disasters, strikes,
political unrest, government actions, or pandemics.
9. Use of Photographs and Video
Unless the Client requests otherwise in writing, Dawn to Dusk may use photos or video
taken during the tour for promotional and marketing purposes, without compensation.
10. Complaints
Any complaints should be raised promptly with your guide or a Company representative
during the tour to allow for resolution. Formal complaints must be submitted in writing within
7 days of tour completion.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any
disputes shall be subject to the exclusive jurisdiction of South African courts.
Contact Information
Kruger Dawn to Dusk Safaris (Pty) Ltd t/a “Dawn to Dusk”
Muluwa Lodge, Likweti Estate, Curlews Road, White River, South Africa
Phone: +27-76 056 4781
Email: bookings@dawntodusk.co.za
Website: www.dawntodusk.co.za